Monday, July 16, 2012

In Training


As of today, I'm an employee in training at Vivint. I will be working in Retention. When people want to cancel their service, I'm the one they talk to. I try and convince them to stick with us or be the bearer of bad news and tell them they can't cancel their contract. Basically, I'm getting paid to talk to angry people on the phone and not take it personally when they yell at me. Sounds fun, right?

New Hires Orientation started at 8am. I had planned to ride with a friend who works there and we were going to leave and 7:35. I went to her apartment and walked in. With the door unlocked I assumed she was awake. Wrong! I went to her room and woke her up. She gave me a nod, said "Hey!" and then rolled over to sleep some more. I asked if she was planning on waking up and she asked for a few more minutes. I told her were were supposed to be on our way out the door. She didn't believe me. She checked the time, jumped out of bed, an ten minutes before I was supposed to be there, we left for Vivint. I was freaking out because I could NOT be late for my first day. I prayed on the way there and things turned out fine. They hadn't started yet and my friend felt horrible. It was a stressful start, but the rest of the day was great. I have a temporary badge on a lanyard. It makes me feel so official haha! I'll get my real one later this week.

I was the only one going into retention from my orientation group; hopefully there were more in the other one. Everyone else was doing sales, tech support, or something else in customer care. Orientation was pretty fun. I met some nice people and I'm kind of sad I won't be working in the same department as them. It's probably for the best though; we got pretty giggly at one point. Watching all the video clips and learning more about the company, I think I'm going to like it at Vivint. We'll have to see how I feel after I really start working.

Vivint really takes care of their employees because they want us to take great care of the customers. There are so many perks to working there. One of my favorites is the free lunch everyday! They have great food. There is also a fitness center that's open to employees 24/7. I just might have to take advantage of that. There are ping pong tables and a pool table in the cafe and I guess they have tournaments sometimes with great prizes. They do a lot of stuff like that. They also have a full size basketball court as well as an onsite doctor. They pretty much want you to never leave. Someone joked that you could practically just live at Vivint and we told that one person actually had done that for a short time until they were caught!

One of my favorite parts was when one of the VP's came in and talked to us. He demonstrated how the home automation system works. He took out his iPhone and showed us inside his house via the cameras he has set up. His son was watching TV in the kitchen and he was like, "Should we mess with him?" Through the app on his phone, he cut the power to the outlet that the TV was plugged into. We saw his son get up and run into another room to tell his mom. It was so funny!

He told us another story about his older son watching a movie with his girlfriend downstairs. Let me just say, when you can control lights, power to certain outlets, locks and the thermostat all from your phone, the potential for for funny stories to tell people increases. He said he was thinking about making a t-shirt that says: Modern Parenting Powered by Vivint. I think it's awesome. The commercial below is similar to the story he told.




I think if I owned a home and had a family right now, I would probably get a Vivint home security system. I can get you a friends and family discount if you're interested!


I can't wait to see how tomorrow goes :)

Oh, and I can dress casually. I love that! To give you an idea of how it is at Vivint, here is a picture of the CEO. He usually looks like this and rarely wears a suit.



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