Day Two

Today was a pretty relaxing day. At work, I had a headset that was connected to another employee's headset so I could observe and listen in on calls. Today was just about getting a feel for what I'm going to be doing. I was actually really surprised. There was only one or two negative calls today, that I heard. Almost everyone that called in was nice. Just from what I heard about the position and my own idea of what I would be doing, I thought the customers calling in would be more negative and angry. Or maybe I just got lucky with the person I was observing. I was told he was one of the best and Vivint is sad to see him leave for law school.

I learned a lot today. Vivint really wants to take care of their customers and is willing to work with them. They offered so many discounts and deals to try and keep people from cancelling, especially when the main reason was that they liked the service, but couldn't currently afford it. I'm excited to start working. I also found out I'll be doing a little more than what I thought, including selling (but that's kind of rare and only if the situation is right). I'll also get paid commission and bonuses for different things :) Vivint just keeps getting better and better! I may never want to leave haha.

I also got to meet up with my new friends from yesterday. We ran into each other during lunch. Did I mention how much I love the food? I had a really delicious salad today. I haven't had salad in a while so it was nice to eat one for a change.

Also, I traveled to and from work by bus successfully. Yay me! I'm surprised I've been able to adjust to waking up/going to bed earlier (still not early enough), but I'm going to have to wake up even earlier so I have time to eat breakfast. Yesterday and today I din't have time to eat and so I've been starving by the time lunch rolled around. I need to buy more easy and grab & go options for breakfast the next time I'm at the store.

I'll stop writing work related posts now. I think you get the idea. I'm going to answer phones everyday and enjoy it.